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Palm Desktop 6.2 fails to start properly
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Honor Student
Posts: 4
Member Since: ‎07-04-2016
Message 11 of 17 (879 Views)

Re: Palm Desktop 6.2 fails to start properly

I  have been running Palm Desktop 6.2 under Windows 10 since Oct. 2015, but all of a sudden today am getting the same error you described for Windows 8.1.  Unfortunately changing  the program setting to run as administrator results  in a window popping up and asking  me if I want to allow the program to make changes to my computer (as it would do for a new installation); saying  YES does not have any effect: The prgram does not start at all.  It's quite possible that this was caused by a Windows 10 update, since those seem to happen every week or two.

Anyone else had the same experience in Windows 10?  Any ideas for a fix?

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 12 of 17 (872 Views)

Re: Palm Desktop 6.2 fails to start properly

Backup your user data folders, then Uninstall/reinstall Palm Desktop.

 

It does sound like the Windows update scrambled things...  😣

 

WyreNut 

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Honor Student
Posts: 4
Member Since: ‎07-04-2016
Message 13 of 17 (864 Views)

Re: Palm Desktop 6.2 fails to start properly

Tried that, but it didn't change anything.  I can now run it as administrator manually (after telling Windows 10 that Yes, it's OK to run it), but I can't set it to run as an administrator automatically through the Properties menu; so it works, but it's clunky.  I'll keep checking  the web for a better solution.

Top Student
Posts: 5
Member Since: ‎09-27-2014
Message 14 of 17 (428 Views)

Re: Palm Desktop 6.2 fails to start properly

I'm running Windows 7 Professional and I get the same message when I try to open Palm desktop.  The desktop doesn't open.  Any ideas how to fix this?

Honor Student
Posts: 4
Member Since: ‎07-04-2016
Message 15 of 17 (421 Views)

Re: Palm Desktop 6.2 fails to start properly

I'm not too familiar with Windows 7, but I suspect you can do the same thing as in Windows 10 Professional: Right click on the program icon and select "Run as Administrator."  Windows  will ask you if you want to allow this app to make changes to your machine, and you click on Yes. Palm Desktop should start, at least that's what it does in Windows 10.

Top Student
Posts: 5
Member Since: ‎09-27-2014
Message 16 of 17 (408 Views)

Re: Palm Desktop 6.2 fails to start properly

d it and Palm desktop opened in mmedia. Iwas unable to get to the basic desktop.

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 17 of 17 (388 Views)

Re: Palm Desktop 6.2 fails to start properly

Follow the steps in this post:

 

http://h30434.www3.hp.com/t5/Palm-and-WebOS/Palm-Desktop-6-2-2-Win-8-shows-Media-and-Install-TRY-THI...

 

WyreNut

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You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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