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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 02:03 PM

HP Recommended
Product: Tungsten e2
Operating System: Other
Device won't stay on after being unplugged for a few months. It says battery is low and shuts down after a few seconds. It's hard wired in so I'm not sure why it's not staying on. Help
2 REPLIES 2

‎05-12-2017 03:00 PM

HP Recommended

Hi! @HeidiBronsink, Thanks for stopping by HP forums!

 

I understand your PC won't stay on when the battery is low.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number and operating system of your PC to assist you better.

 

The steps recommended below.

 

Go to the Device Manager and find the Batteries>Microsoft ACPI-Compliant Control Method Battery, right click, and uninstall the driver.

Go to the Action menu at the top of Device Manager, and Scan for Hardware Changes. This will reinstall the driver

 

Also, run a battery test on your PC from HP support assistant and let me know the results.

 

Refer this article to know how to use HP support assistant.

 

 

 

Let me know if this works!

Have a wonderful day ahead! 🙂

 

A4Apollo
I am an HP Employee

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‎05-14-2017 08:26 PM

HP Recommended
@HeidiBronsink wrote:
Device won't stay on after being unplugged for a few months. It says battery is low and shuts down after a few seconds. It's hard wired in so I'm not sure why it's not staying on. Help

I don't understand your question.  Your question is about a Palm Tungsten E2, correct?

 

What do you mean by "unplugged for a few months"?

What do you mean by "hard wired in"?

_____
Former HP Expert (Palm/webOS)
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