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Posts: 1
Member Since: ‎01-28-2013
Message 1 of 3 (1,269 Views)

cant get Palm desktop to download for a Tungsten-E

hi guys, I have an OLD Tungsten-E, and I cant get the Palm Desktop to download to my new(er) windows 7....any ideas?



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Posts: 8
Member Since: ‎10-03-2008
Message 2 of 3 (1,076 Views)

Re: cant get Palm desktop to download for a Tungsten-E

I am still running Windows XP on my computer (it works perfectly well, thank you very much and still "talks" to my software!).   And of course I am using a broadband connection here in the UK.  


When I try to install the Desktop for the Tungsten E2 from either the CD provided with the device or from this website I eventually get an error message to say "Setup was unable to access the Internet.   Check your internet connection and verify that it is working properly.   Would you like to try again - Yes/No".


Since I am posting this it is clear that I am online and that the internet connection is working perfectly well.   I have repeatedly chosen the option for the software to retry to download but the error message just repeats itself.   When I press "no" the installation apparently ends but then the synchronisation will not work because Desktop does not have everything installed.


So, why canot the Tungsten Desktop installer detect that I am online and continue its installation?   Unless I can get this problem solved I will have to junk the Tungsten E2 because I am unable to update it any more.


Many thanks.

Posts: 16,116
Member Since: ‎07-03-2010
Message 3 of 3 (1,070 Views)

Re: cant get Palm desktop to download for a Tungsten-E

When you attempt to HotSync, what happens?  Any error message?


IIRC, the internet connection part was nothing important.. Are you saying Palm Desktop does not appear on your computer if you choose "No."?


Is the HotSync Manager running?  Can you see the red and blue icon in the tool tray of the PC?


Might try a "Clean Uninstall"/reinstall of Palm Desktop.


Here are the clean uninstall instructions.

You should first make a copy of your data to have just in case something happens. You can find your data files by going to C:\Program Files\Palm or Palm One. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop, right click on a blank spot and select paste. You can skip the first step above because of the data not being current.

Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys from your PC Operating System registry.

Word of warning, going here and deleting the wrong thing can cause your PC to not start up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This will show them everything they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.

On the PC, go to start and run type "regedit" without quotes

Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.

The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.

If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.

The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)

HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install *

HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm

Next reboot your computer

Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username and you synced your device before, put in 'test" if you did not sync before you create a hotsync name.



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