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DoctorStone Honor Student
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iPaq travel companion

HP Travel Companion

HELP!

Please forgive me in advance if this isn't posted in an acceptable location.

 

Reason for post:

 

I bought a HP Travel Companion second hand from Goodwill Industies. I knew I was taking a chance since I didn't even  know if it worked when I bought it and I had to charge it when I got home. 

 

When I charged it and turned it on I saw it was locked, requiring a four digit code to open it. There was the name of the previous owner along with his phone number. I called the number but it was disconnected. 

 

There was also a "my information" screen which only flashed for a split second every few minutes. I took a video with my phone until this flashed, then played a frame by frame, freezing it on that frame to see the info. On this screen is the prev. owners name again, along with an HP email address belonging to him. I typed up a detailed message explaining my dilemma, asking what the code is, but once I sent it, the email bounced back with a MAILER-DAEMON FAILURE NOTICE.

 

I am, seemingly, at the end of the road with no options left as far as setting this unit up for my wife to be. I was hoping to give this to her as a present.

 

If there is a way to open this companion, and hopefully re-register it, would someone please impart this nugget of wisdom to me!

 

Respectfully,

 

Granite Works ;)-

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iPaq travel companion

Hello, and Welcome to the HP Support Community!

 

Google is your friend.  See if this page will help you perform a Hard Reset:

 

http://www.hard-reset.com/hp-ipaq-rx5710-hard-reset.html

 

WyreNut

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DoctorStone Honor Student
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Thanks for the link! The hard reset worked wonderfully!

I found a vid on YouTube, but I believe the sequence wasn't shown correctly, or it showed one of the rest points incorrectly. It was not working. Now it does!

 

I am also wondering if there is any updated version of software available from HP for these units. 

As you probably have deduced, I am not very tech savvy. Lol

 

I'mstill trying to figure out how to connect this thing to the internet/link it to my century link modem...

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