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[FAQ] What kind of support should I expect from the Community for Poly phones, Click here to find out!
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‎01-07-2025 12:07 AM - edited ‎01-07-2025 01:07 AM

HP Recommended

Hello everyone,

I have troubles to connect Poly Phones (CCX505) to Poly Lens via code function.
I tried to follow the instruction with creating a file and import it via the device page.
But I the cloud status stays offline.
Is that a normal problem?

2 REPLIES 2

‎01-07-2025 03:45 AM

HP Recommended

Hello @Alex_Symrise08 ,

 

Welcome to the HP Poly community.

 

We have this in our general VoIp FAQ:

 

Oct 21, 2022 Question: Is there a quickstart guide on how to use Poly Lens?

Resolution: Please check => here <=

 

I added a troubleshooting section in the end but I suggest you provide details like the currently used software version and the provider the phone uses to any post.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-07-2025 06:44 AM

HP Recommended

Thanks @SteffenBaierUK ,
I will take a look at the FAQ.
I will add more details in the future 🙂

Thanks and best regards
Alexander Hahn

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