• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-18-2025 07:11 PM

HP Recommended

With the recent change from PDMS-SP to ZTP that happen last week I now find myself unable to see the online status of any of my ATA devices (Obi 302 and Poly 402) or control them in any way. I see an error that cloud is not available, and all of the options are greyed out. Is there something that I need to change for this to work? Has anyone else had this issue and figured out how to resolve this? I have fixed my profiles to ensure that I get my provisioning URL set correctly and confirmed that the event shows up so I do know that the unit is talking to the server correctly. 

Reply
1 REPLY 1

‎03-19-2025 04:31 PM

HP Recommended

Hi @Daniel_Odle, Welcome to Poly HP Support Community.  
 
Due to limited support, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.