Poly headset speaker issue

[MarcusAnthony]

Hi I have a headset which has a SN-J1UPAF   

ONE SIDE OF THE SPEAKER IS NIT WORKING 

[Meghana_10]

Hello @MarcusAnthony, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @MarcusAnthony
 

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the issue has been resolved.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[Meghana_10]

Hi @MarcusAnthony, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

Hi @MarcusAnthony,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care and stay fantastic!

Regards,
Meghana 

[MarcusAnthony]

Case Number <Do not include the product serial number or any private information> created waiting for the replacment

[Meghana_10]

Thank you so much for the response. @MarcusAnthony

I sincerely apologize for the delay in getting back to you, and I appreciate your patience.
 

I’d like to inform you that a replacement request has been successfully placed for your case, and the unit is dispatched. The courier team will be reaching out to you shortly to arrange the delivery of the replacement unit.
 

Please rest assured that we're doing our best to ensure a smooth and timely resolution.

However, I request you to please not put any private information on a public forum. 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi @MarcusAnthony,
Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care, and stay fantastic!

Regards,
Meghana