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‎09-24-2013 07:23 AM

HP Recommended

Hello, we have 2 Systems 1 HDX 7000 and a RP 300 Group series. Monthes ago we have tested with iphone/ ipad . Now we have a connection but no video or audio. I have test to connect to the Polycom testing systems and i see the same problem.

 

I used wireless and G3/G4 without results.

Exists a IOS Problem?

 

Thanks Mike

 

1 REPLY 1

‎09-24-2013 09:15 AM

HP Recommended

Hello Mike,

welcome to the Polycom Community.

Are you using your corporate wireless?

 

If yes then there must be a firewall / routing issue.

 

For 3G/4G it fully depends on the providers on what ports they are blocking and if they assign an public or a private IP.

 

There are many post's here covering this already that you should be able to find via the community search.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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