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‎04-25-2013 08:29 AM

HP Recommended

Hi,

 

we have successfully tested Realpresence Desktop (Individual User) from the PC to endpoint. The issue is it works fine with Tandberg MXp6000 but when we call Aethra X5, aethra restarts. Couldn't understand why this is happening. Could you help in understanding the issue?

 

2 REPLIES 2

‎04-25-2013 08:31 AM

HP Recommended

Hello CeePee,

welcome to the Polycom Community.

You tested our RPD software with one vendor successfully but another Vendor crashes ?

 

Would it not make more sense to check with Aethra and ask them why their End Point crashes ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎04-26-2013 01:05 AM

HP Recommended

Thanks Steffen,

 

I would check with that vendor, whats causing for crash.

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