Ringtones are showing as "Not Found" but are uploaded to Resource Files

[FortressIntegra]

Poly Lens: Latest (Web)

Poly CCX 500 SW Ver: 9.2.1.0643

HI, 

Not quite sure what I'm going wrong here. The phone is indicating that my privisioning URL is replying with 404 when it tries to pull the ringtone file that I uploaded to the Resource Files.  Please see below for screeenshots of my configuration. 

[M_Salman]

Hello @FortressIntegra , Welcome to the HP Poly Support Community.

Thanks for reaching out and sharing your concern about the Poly CCX 500.
 

I’m sorry to hear that you’re experiencing this issue — I completely understand how important it is to have your device working smoothly. To help resolve the problem, please try re-uploading the ringtone file to your provisioning server and then retest the CCX 500 to see if the error clears.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[FortressIntegra]

HI @M_Salman, 

thank you for your reply. The device is provisioned via Poly Lens. I have followed your directions, and unfortunately that suggestion has not worked.  Poly Lens returns the same 404 on other devices too- not just the CCX 500.

[M_Salman]

@FortressIntegra 

We're here to help you tackle that issue you are facing in the device Don't worry, we've got your back!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.

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We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman
 

[FortressIntegra]

@M_Salman, It does not appear that I have sufficient permissions to access that function. 

[SteffenBaierUK]

Hello @FortressIntegra ,

Welcome to the HP Poly community.

I can see this made it into our support organisation, and the issue was the naming of the file. On your end, it had underscores _ and dots.

It would have been great if you had followed this up for others to be aware.

Best Regards

Steffen Baier