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‎07-23-2012 03:55 PM

HP Recommended

I have a Samsung Note. When I use the Realpresence Mobile software I do not get a picture when I connect to an polycom end point. Since the Note is New will there be an new version of the software coming out to support it

1 REPLY 1

‎07-23-2012 04:13 PM

HP Recommended

Hello Louis,

welcome to the Polycom Community.

Not every single individual tablet or device will be fully supported.

 

Your issue sounds more like a firewall / port issue. Please utilize the community search as this has been discussed on several other occasions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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