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We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!
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‎01-09-2024 05:21 AM

HP Recommended

Version 1.3.1

Release Notes

09, Jan 2024

What's New

  • Bug Fixes

 

Get the App >here< as Poly Lens 1.3.0 may be stuck with "Checking for Updates":

 

SteffenBaierUK_1-1704802856569.png

 

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
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‎02-13-2024 10:21 AM

HP Recommended

Article ID: 000027192

Version 1.3.2

What's New

  • Updated Health & Wellness to Wellbeing

Fixed Issues

  • Fixed an issue with Poly BT700 device firmware update
  • Fixed an issue with Poly Lens Desktop Software version not loading
  • Fixed an issue with App auto-startup and Launch App minimized setting when updating to version prior to 1.3.2 (Windows)
  • Fixed an issue with anti-startle setting of Poly Savi 7400
  • Fixed an issue regarding missing settings for HP webcams
  • Fixed other minor bugs

Known Issues Poly Lens Desktop App opens maximized irrespective of the setting Launch App minimized being ON (MacOS Sonoma, Ventura)

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-17-2024 11:03 AM

HP Recommended

Version 1.4.0

What’s New

  • New Device Support: Added support for Poly Voyager Free 20 Charge Case
  • Accessibility: Added Windows narrator support
  • Zoom SDK: Updated Zoom Call Control SDK for Windows and MacOS
  • Poly Lens Mobile App: Added download link/QR code for Poly Lens Mobile app
  • Language Localization: Added support to launch Poly Lens Desktop in the default language as Windows OS upon reboot (defaults to English if the OS language is not supported)
  • Device updates: Added recommendation message to check for Charge Case update after earbuds' update is complete for Poly Voyager Free Series

Fixed Issues

  • Fixed an issue with Launch Application Minimized and Launch Poly Lens on Startup on MacOS Sonoma
  • Fixed an issue with Loginless mode - software update policy (max 3 times)
  • Fixed an issue with Software update notification counter is reset upon Log out on Poly Lens Desktop
  • Fixed Call Control and Mute Sync issues with Zoom
  • Fixed Call Control and Mute Sync issue after call declined with Poly Voyager Surround 80/85 and Poly Voyager 4310/4320
  • Fixed an issue with camera preview in the Poly Lens Desktop app after system resume
  • Fixed an issue with failure to open Poly Lens Desktop from the System tray by double-click
  • Fixed an issue with connect/disconnect of the devices resets the DFU notification counter
  • Fixed an issue with duplicate devices on Poly Lens Cloud after restart
  • Fixed an issue with Headset to PC radio link setting on Poly Savi devices
  • Fixed an issue with Poly Savi 8200 updates
  • Fixed an issue with Poly Studio P5 webcam preview on MacOS
  • Other bug fixes

Known Issues

  • Zoom Call Control
    • Call or Hold state can remain after ending all calls in multi-call scenario
    • Mute MKP is required to answer an incoming call when Call or Hold states remain in Idle
    • SKP to answer may reject an incoming call instead
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-02-2024 03:29 AM

HP Recommended

1.5.0

 

https://info.lens.poly.com/lens-dt-rn/2024/08/13/version-1.5.0

 

IMPORTANT​

  • Cisco Webex and Jabber Softphone support is available on Poly Lens Desktop 1.5 Windows only.
  • For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled.
  • Cisco Jabber must be stopped before initiating install/upgrade to Poly Lens Desktop 1.5. Restart Cisco Jabber once the installation/upgrade of Poly Lens Desktop 1.5 is complete.
  • Poly Lens Desktop 1.5 ensures platform security for users and requires Admin privileges to install. Please ensure you have the privileges before you proceed with the installation/upgrade.
  • As an IT admin if you are using Microsoft Endpoint Management or SCCM to deploy and manage the version of Poly Lens Desktop application across your organization, we recommend updating your policy in the corresponding application to update and install Poly Lens Desktop 1.5. This will eliminate the need of admin permissions. Concurrently, if you are using Poly Lens Cloud, we recommend setting the Poly Lens Desktop Software policy to advertise the version 1.5 to the end users.

What’s New​

Poly Lens Desktop 1.5 includes the following new feature; there are no updates or fixes with this release.

  • UC Integration: Added support for Cisco Webex and Jabber Softphones (Windows only).

Known Issues​

  • When using the Cisco Webex softphone, toggling between an active call and a call on hold using a long press of the mute or call control button does not work; the active call remains active.
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-02-2024 03:30 AM - edited ‎03-18-2025 08:40 AM

HP Recommended

1.5.1 

 

https://info.lens.poly.com/lens-dt-rn/2024/10/01/version-1.5.1

 

IMPORTANT​

  • Cisco Webex and Jabber Softphone support is available on Poly Lens Desktop 1.5.1 Windows only.
  • For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled.
  • Cisco Jabber must be stopped before initiating the installation/upgrade to Poly Lens Desktop 1.5.1.
    Restart Cisco Jabber once the installation/upgrade is complete.

What’s New​

Poly Lens Desktop 1.5.1 includes the following.

  • Bug fixes

Fixed Issues​

  • Fixed an issue for multiple users on a PC, the previous version of Poly Lens Desktop did not retain the app ID, leading to duplicate Poly Lens Desktop App IDs in Poly Lens Cloud.
  • Fixed an issue when a PC was put to sleep and then awakened, the connection between Webex/Jabber and Poly Lens Desktop failed to re-establish.

Known Issues​

  • When using the Cisco Webex softphone, toggling between an active call and a call on hold using a long press of the mute or call control button does not work; the active call remains active.
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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