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‎10-23-2023 08:58 AM

HP Recommended
Product: Voyager 5200 OFFICE USB-A
Operating System: Microsoft Windows 11

I turned on the babbling brook soundscape, but then I couldn't find out where to turn it off. I got rid of it by muting the poly lens application, but how do I turn it off?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2023 12:54 AM

HP Recommended

Hello @ionFreeman 

 

look at your screenshot. You are not running Poly Lens but Plantronics Hub instead.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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5 REPLIES 5

‎10-23-2023 09:07 AM

HP Recommended

Hello @ionFreeman ,

 

welcome to the HP Poly community.

 

Simply right-click on the icon on a Windows PC. On a Mac two-finger click on the icon. A menu will show up and you can disable the sound effects.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-23-2023 10:07 AM

HP Recommended

ionFreeman_0-1698077180024.png

By "the icon" you mean in the system tray? This is the menu I get.

Was this reply helpful? Yes No

‎10-24-2023 12:54 AM

HP Recommended

Hello @ionFreeman 

 

look at your screenshot. You are not running Poly Lens but Plantronics Hub instead.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
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‎10-24-2023 12:27 PM

HP Recommended

Oh, genius. I expected Poly Lens to have removed Plantronics Hub on install. Poly Lens was the blank icon in the upper left corner. It is indeed where the soundscaping is defined.

ionFreeman_0-1698172035123.png

 

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‎10-24-2023 12:33 PM

HP Recommended

 I uninstalled Plantronics Hub and its 2009 driver. It says it was updated in September, but there hasn't been a Plantronics in years. Does it still have the Tile integration and other features missing from Poly Lens? Maybe I want that back; I thought Poly Lens was just the current name for the same software.

 

https://www.poly.com/us/en/support/downloads-apps/hub-desktop

ionFreeman_0-1698172232149.png

 

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