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We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!

‎04-17-2025 03:55 AM

HP Recommended
Operating System: Microsoft Windows 11

the software poly lens desktop version 2.1.1 does not work on windows 11 ARM ?

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3 REPLIES 3

‎04-17-2025 04:50 AM

HP Recommended

Hello @GBR4 ,

 

Welcome to the HP Poly community.

 

We would need a few more details of you and some logs etc. Please open a Lens Mopinion Bug via https://lens.poly.com/appfeedback

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-17-2025 05:57 AM

HP Recommended

Hello, thx for your answer, if I follow this link, I just get a blank screen with the Hp logo, no buttons, no menu

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‎04-17-2025 06:04 AM

HP Recommended

Hello @GBR4 ,

 

What Browser?

 

I use Chrome on my HP PC or Safari on my MacBook:

SteffenBaierUK_0-1744891374679.png

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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