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‎10-10-2021 07:38 AM

HP Recommended
Product: Envy 5030
Operating System: Microsoft Windows 10 (64-bit)

Добрый день. На моем принтере в комплекте были картриджи hp 304. Они закончились. В продаже данные картриджи отсутствуют. Официальной заменой являются картриджи с номером hp  123. После установки картриджей hp 123 принтер выдает ошибку "указанные картриджи не предназначены для принтера". Как решить данную проблему?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2021 12:02 PM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

I have also seen folks reporting success posting a private message in HP's Facebook Support page here and requesting a Regionalization Reset.

 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-10-2021 07:50 AM

HP Recommended

Hello guys!

i have a envy 5030 bought in the UK but now I live in the  Russia. The UK cartridges are labelled as 304 whilst the Russia ones are 123. Printer shows that 123 is incompatible. Open reading it seems like I need to change the regional setting. Does anyone have the specifics for the Envy 5030 model?

your help is much appreciated.

 

Thank you,

Sergey

 

Was this reply helpful? Yes No

‎10-10-2021 12:02 PM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

I have also seen folks reporting success posting a private message in HP's Facebook Support page here and requesting a Regionalization Reset.

 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎10-12-2021 04:47 AM

HP Recommended

Helped by posting a personal message on the HP Facebook support page here requesting a reset of regionalization.

1 person found this reply helpful
Was this reply helpful? Yes No
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