25% increase in plan charges

[amajane]

I have just been billed for November and noticed that the estimated charge for next month is £9.99 rather than £7.99.  Having looked at the plans, I see that there has been a substantial increase.  In the case of 300 pages per month, this has gone up by 25%!  There was no notification of this increase by email.  I consider it an excessive amount and it is also underhand as it appears that HP have done this without informing its customers, presumably in the hope that they won't notice.  

[Jay_G24 · Accepted solution]

Hi @amajane,

I understand but an email was sent out about the prince increase to all the instant ink customers and the same information is available on  HP Instant Ink page.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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