£25 prepaid Instant Ink card not working - "Server Error. Try again soon."

[Mikel-D-B]

Hi,

When I try to add money to my Instant Ink account from my £25 prepaid card, I get an error message saying "Server Error. Try again soon."

After weeks of trying, my account is now out of credit and I am not able to print.

The same thing happened the last time I tried to top up (someone at my company had to phone HP Support to activate that one) and a colleague of mine is having the exact same problem with his account/top-up card.

I've looked through the forums for a fix, but the issue only seems to have been resolved through private messages.

I would be grateful if you could contact me to resolve this problem as soon as possible.

Thanks,
Michael

[TEJ1602]

@Mikel-D-B, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!