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kimpy311
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Message 1 of 2
45
Flag Post

3rd Party Cartridge just stopped working

‎01-10-2021 06:21 AM

HP Recommended
Product: HP Color Laser Jet MFP M180nw

I bought 3rd party printer cartridges and they all of a sudden stopped working.  I read some where online that HP did an install to prevent the cartridges from being recognized. 

 

Is this true and if not how do I fix it. 

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1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
9,141 9,115 614 684
Message 2 of 2
Flag Post

‎01-15-2021 04:04 AM

HP Recommended

Hi @kimpy311,

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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