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‎10-23-2023 06:06 PM

HP Recommended

Printer Model: HP OfficeJet Pro 9010 series

 

I purchased this printer on July 22, 2022 with 3rd party ink.  when it arrived I loaded the 3rd party toner and all went ok.  In March 2023 I purchased toner again and all went ok with my printer - no rejects.  Then I bought some toner on Oct 2, 2023 and all of the toner was rejected because it was not HP toner?

 

I googled for a solution and found there are several lawsuits going on in Europe and potentially the USA due to the chip firmware upgrade.  How can this be turned off so that I can use the toner I purchased? or does HP need to refund me the total amount I spent because there was no warning about disallowing 3rd party toner?

 

 

Category:
1 REPLY 1

‎10-26-2023 10:07 AM

HP Recommended

Hi @NCPower,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This is a Dynamic security-enabled printer. The Firmware Update may prevent supplies with non-HP chips or circuitry from working.

 

Note: For printers manufactured prior to December 1, 2016, dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

 

You may refer to this document -  HP Printers - Dynamic Security Enabled Printers

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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