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‎09-27-2024 08:10 AM - last edited on ‎09-27-2024 03:10 PM by Retired

HP Recommended

HP 4500 all-in-one printer tri-color cartridges' problem. I replaced it with a new cartridge despite getting the same error message on the printer screen.  "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot."

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1 REPLY 1

‎09-30-2024 08:31 AM

HP Recommended

Hi @ADQ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the cartridge error. 

 

If you have performed all the steps from this document and still having issues, either the cartridge is faulty or the printer itself. 

 

In that case, I recommend you contact phone support or connect with the service center near you.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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