Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
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It is said that the cartridge black must be replaced by a deadlock on the screen message.
After you have installed a new black, cartridge original HP 650, the message remained--if we have changed the color too.
Message remains: check the old cartridges (really less than a month old and there is no same het at 100 pages on them) and they were more than half full - two of them!
So now we're stuck - obviously something stupid with the printer, what can I do?
Of course, replacing the cartridges _again_ is a waste of money.
Welcome to the HP Support Community.
Let's try to reset the Printer here:
Reset the product
Also, try connecting the Printer to a different wall outlet directly.
Try a firmware update too: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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Have a great day!
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