4650 After print about 20 copies with two new ink cartridges, the black cartridge failed.

[LowellWakker]

About a week after I installed a brand-new black ink cartridge 63XL, and made less that 20 correct prints, the screen on my 4650 printer said the cartridge was not an authorized HP cartridge. I checked websites to reset the machine and after about 45 minutes failed to get rid of the error message. I had to buy another $52 ink cartridge to continue my work. The new one does not generate the error code. So, logically, the cartridge has a built-in error.

[VikramTheGreat]

Hi @LowellWakker,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how concerning it can be to receive an error after installing a brand-new HP 63XL black ink cartridge, especially when it initially worked, and you made fewer than 20 prints. We appreciate your detailed description of the issue, and we’re here to help.
 

Based on the behaviour you’ve described, it's possible that the cartridge encountered a communication issue due to one of the following:
 

• Security Chip Error: HP cartridges are equipped with a security chip that ensures compatibility and integrity. Occasionally, a genuine cartridge may encounter an internal fault or be affected by printer firmware updates.
• Counterfeit or Tampered Cartridge: Even cartridges that appear sealed and branded can sometimes be remanufactured or counterfeit, especially when not purchased from an authorized reseller.

Next Steps:

Even if your printer is out of warranty, HP genuine ink cartridges are covered under a separate warranty. Since your second cartridge is working normally, the original 63XL may indeed be defective.

We recommend the following:

1. Retain the Cartridge: Keep the original cartridge along with the packaging and proof of purchase.
2. Verify Authenticity: Visit: https://www.hp.com/gb-en/cartridge/anti-counterfeit.html  to verify the security label.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support