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‎12-04-2020 11:12 AM - last edited on ‎06-17-2021 08:53 AM by HP Administrator

HP Recommended

As with many others, I purchased a HP ENVY printer with the 5 month free trial of Instant Ink. Also as with many others, I did not receive any claim code or promo code in the box - there is a flyer in the box which specifically states a 5 month free trial, but there is no code on it or any other paperwork in the box.

 

 I purchased my printer on 30/11/2020 and registered with HP Instant Ink on 4/12/2020

Please advise how I should proceed?

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4 REPLIES 4

‎12-04-2020 01:17 PM

HP Recommended

Hey @FerhatBaysal  🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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‎12-04-2020 06:27 PM

HP Recommended

Thank you, I translated it to English. I would be glad if you help.

 

Regards, 

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‎12-13-2020 06:01 AM

HP Recommended

Hi @FerhatBaysal,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎12-13-2020 07:53 AM

HP Recommended

Hello,

 

The information you requested is attached.

 

Best regards,

 

Instantink Compte: 6990012405

 

 

IMG_20201213_154512.jpgIMG_20201213_154616.jpgIMG_20201213_154503.jpg

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