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‎12-27-2024 02:00 PM

HP Recommended

I use a Lenova Yoga to print on a HP Envy 6000e wireless directly. I cannot print currently. The Wi-Fi direct PIN page is blank when it prints so I can't input the pin code. The printer prints up a blank test page when I push the button on the printer control panel.  The ink access door will not come open so I can change replace the print cartridges. An amber light comes on when I try to open the door. The edge lighting is solid blue until I lift the lid and then it goes white. It doesn't appear to pulse. I use my phone hot spot for internet access. 

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1 REPLY 1

‎12-30-2024 09:21 AM

HP Recommended

Hi @Joe_R72,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with printing wirelessly on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

Please follow the steps below to connect your printer to the network again as the service provider was changed.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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