Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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How can I get a replacement cartridge for a bad 62 XL cartridge? or how can I talk to an agent about my problem.
@mellrlite, Welcome to HP Support Community!
I am here to assist you, could you elaborate on the issue to be able to provide you with an accurate solution?
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
TEJ1602 I am an HP Employee
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