6455 e not printing in color

[PatS20]

my hp envy 6455e does not print in color, block print ok

[zoey7886]

@PatS20, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP ENVY 6455e Color Printing Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY 6455e All-in-One Printer is not printing in color but prints with black ink just fine, follow these steps to troubleshoot the issue:

Check Cartridges:

• Ensure the color cartridge is properly installed and has sufficient ink. If the cartridge is low or empty, replace it with a new HP cartridge.

Clean Cartridges:

• Use the HP Smart app to clean the printhead. This can often resolve issues with ink flow.

Printer Settings:

• Go to your printer settings and verify that you have selected color printing as opposed to grayscale.

Update Printer Drivers:

• Check for and install any available updates for your printer drivers. Outdated drivers can sometimes cause printing issues.

Printhead Alignment:

• Ensure the printhead is aligned correctly. You can perform this task through the HP Smart app or your printer’s control panel.

Check Printhead:

• The printhead might be clogged. You can clean it manually or use the printer’s automatic cleaning function.

Use Genuine HP Cartridges:

• Make sure you are using genuine HP cartridges. Non-HP cartridges can sometimes cause issues with color printing.

Reset Printer:

• Turn off the printer, unplug it for a few minutes, and then plug it back in and turn it on.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,