678 ink cartridge not being accepted

[Printer03333]

Hello, 

My HP Deskjet Ink advantage 3545 is not accepting 678 ink cartridges. 

I have been using 650 cartridges but I cannot find them anymore where I live and therefore after some searches 

I've found that I need to do a region reset so that the 678 can be accepted.

How can I get assistance for the reset?

Thank you.

[Sneha_01]

Hi @Printer03333 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support