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Message 1 of 4
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6968 won't print blue or green

HP Recommended
OfficeJet 6968
Microsoft Windows 10 (64-bit)

My blues all print in pink and my green looks like yellow green.  Red, orange and yellow are not a problem.

I've tried every single trouble-shooting suggestion in the HP Chatbot.  I've done a hard reboot of the printer.  I've replaced the Cyan and Blue cartridges.  No help.

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@gregcpa, Welcome to the HP Support Community!

 

I understand the print quality is not satisfactory. Let us try these steps:

 

Check the ink levels, clean the printhead up to 2 times, and print a print quality report to check the result as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 3 of 4
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HP Recommended

Thank you for the advice however the problem persists.

I've cleaned multiple times and replaced all cartridges (except black)

I've printed from phone and laptop and desktop and tried just a photocopy and it cannot print blues and greens

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HP Support Agent
HP Support Agent
16,794 16,793 1,124 1,336
Message 4 of 4
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HP Recommended

@gregcpa

 

In this case, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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