8020E magenta not printing

[dani8612]

This is ridiculous! I got an ink replacement because they said it was the ink. New ink installed, still can’t print in magenta. As well as my warranty hasn’t even been updated like I was told back in November of 24!  I still can’t print magenta! This didn’t happen till I replaced it with my instant ink cartridges! What is the issue here it was working just fine! My page count is going up because of this. So that needs to be reset to 0! Just send new printer or something. Stop sending me ink cause clearly that isn’t the issue! 

[Raj_05]

Hi @dani8612,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds incredibly frustrating—I'm sorry you're dealing with this. The issue with magenta not printing despite installing new cartridges is often related to a hardware or printer system problem. Let me break this down and suggest steps you can take.

Verify the Magenta Ink Path

• Clean the Printhead: Go to the printer's maintenance settings and perform a "printhead cleaning." This will help clear any potential clogs in the magenta ink channel.
• Run a Diagnostic Print: Check if magenta appears at all. If it’s missing or faint, the printhead might need deeper cleaning or replacement.

Check for Printer Errors

• Open the HP Smart app or your printer software on your computer. Look for any error messages related to the printhead or ink system.
• Update the printer firmware to ensure no software issues are interfering with magenta ink functionality.

Instant Ink Cartridges

• Instant Ink cartridges often have chips that communicate with the printer. If there's a miscommunication, the printer might not use the magenta ink properly.
• Check Cartridge Authenticity: Ensure the replacement magenta ink cartridge is genuine and matches your Instant Ink subscription.
• Reinstall the Ink Cartridge: Remove and reinsert the magenta cartridge to reset its connection.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support