8025e printer problem

[qqqqqqq5]

I have been given a 8025e printer that was previously used with instant ink and will not print. Is it possible to use it with non HP cartridges. I am a pensioner and do not print very often. If there is not a way around the “e” issue then I guess it will have to go to the tip.

[zoey7886]

@qqqqqqq5, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Compatibility Issues with Non-HP Cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The HP 8025e printer, like many HP printers, is designed to work optimally with HP cartridges, specifically those provided through the HP Instant Ink program or other HP branded cartridges. The printer may display errors or refuse to print if non-HP cartridges or refilled cartridges are installed. Here are some common steps and considerations:

Non-HP Ink Cartridges Installed:

• HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required due to non-HP supply usage will not be covered under warranty.
• If you believe you purchased genuine HP ink cartridges, visit HP’s anti-counterfeit site for more information or to report fraud.

Error Messages and Troubleshooting:

• If you encounter error messages like “Incompatible Ink Cartridges,” it means the printer has detected cartridges that are not compatible. You will need to replace these with HP-compatible cartridges.
• Instant Ink cartridges may also be problematic if the subscription is not active. Ensure you have the appropriate subscription or switch to regular HP cartridges.

General Printer Troubleshooting:

• Turn off the printer and turn it back on to reset.
• Ensure all ink cartridges are properly installed and seated correctly.

Use Genuine HP Cartridges:

• To ensure proper functionality, use HP-branded cartridges designed for the model, which can be bought from authorized retailers or directly from HP.  

Hope this helps! 

Take care, and have an amazing day!  

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