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‎07-22-2023 12:27 PM

HP Recommended
Operating System: iOS

When printing from iOS devices, output not printing in color. Any suggestions to address. Thanks. 

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2 REPLIES 2

‎07-24-2023 11:01 PM

HP Recommended

Hi @Rpc55,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Were you able to print from other devices normally?

 

Update the firmware using your current OS Version.

 

You may refer to this document and follow the instructions.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎07-26-2023 07:52 AM

HP Recommended

hi.  yes.  all that was done.  i even printed a test sheet from my windows laptop.  still not printing in color.  not sure what to do next other than to delete printer and reinstall?  thanks.

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