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‎12-14-2020 02:30 PM

HP Recommended
Product: Example: hp officejet pro 6978
Operating System: Microsoft Windows Server 2012 and older

Good afternoon. 

 

My printer wont print anything blue.  I was told to make a case and did so.  They said they'd send a replacement blue cartridge but it didn't come.  I went to OD and they said 902 multi cartridge was on recall.

 

Does anyone know who I can contact or information about this?????

Category:
1 REPLY 1

‎12-30-2020 11:36 AM

HP Recommended

@doit-business

 

Welcome to the HP support community.

 

I request you to talk to HP support to check the status.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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