902 Cyan ink cartridge issues

[AtomicPunk1]

I have a defective 902 cyan ink cartridge from Malaysia I have tried 4 times to enter this on the HP web site it acknowledges it is defective when asked for shipping info it goes back to the main screen. There is a problem with this process and I am very frustrated that I cannot talk or email with a human 

[Dragon-Fur]

@AtomicPunk1 

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Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

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In general, shipping should not be an issue in the USA.

Regardless, it appears that the procedure is not working for you.

I will ask that someone take a look.

Be patient, please - we do not have control over the request process.

For those reading -

We have the following to offer on the subject of 902 (and other) cartridges...

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

• HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
• HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

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[TEJ1602]

@AtomicPunk1, Welcome to HP Support Community!
 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.