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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kritrey
Level 1
3 3 0 2
Message 21 of 207
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You will be wasting your money. They changed something in the software and it no longer accepts 3rd party ink cartridges. I have about $50 of color ink going in the trash that the

Cerebro47
Level 3
11 10 1 42
Message 22 of 207
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Looks like third party cartridges are out of the question, then.  We're stuck waiting for a solution from HP.  Hopefully, sooner rather than later.

joewoodco
Level 1
3 3 0 7
Message 23 of 207
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I just went to your HP Store and they are out of 902 cyan ink as well as everyone else in the country, Do you know when this ink will be available?

TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,532 1,507
Message 24 of 207
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@joewoodco, Welcome to HP Support Community!

 

Sorry to hear you're experiencing difficulties.

 

Hp values all its customers and regrets that you had this experience and inconvenience.

 

Please reach out to the HP Support in your region for assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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NCS1501
New member
1 1 0 0
Message 25 of 207
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I belong to a computer business in Virgil, Ontario Canada and I can still get them. My supplier has 155 3-packs in stock.

 

UPC = 889894999467

 

We also refill cartridges and one of our customers today brought back several genuine HP colour cartridges that we refilled that don't work. The black cartridge works ok though. HP is the only major brand of ink cartridge that tries to restrict refills. Brother and Canon, not so much. 

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TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,532 1,507
Message 26 of 207
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@NCS1501, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

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zndevel
New member
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Message 27 of 207
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nice
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zndevel
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Message 28 of 207
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test1

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joewoodco
Level 1
3 3 0 7
Message 29 of 207
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Amazon does not have the HP902 color ink cartridges. Only knock off versions.

momhugsdaly
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1 1 0 2
Message 30 of 207
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As per Staples, the Cian and Yellow colors are being recalled.  They don't know why.  Amazon and other dealers no longer carry these colors as well.  I just spoke to HP and was told the ink is just out of stock - nothing about it being recalled.  I found the 4 pack (black and colors) on CVS website and placed the order.  I received and installed the cartridges and when printing a document with the Cian and Yellow colors, those colors appear as a rose color on the document.  So obviously these cartridges are faulty and CVS did not pull from the shelves.  Clueless as what to do next.  Do I need to buy a new printer or wait until restocked? 

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