Create an account on the HP Community to personalize your profile and ask a question
11-02-2020 01:14 PM
Just bought a 6978 for $89... then learned about the 902 ink cartridge recall. I did an online chat, and learned this from HP:
Paul: "When will the 902 ink cartridges in yellow & cyan be available again?"
Agent (Trish): "we are having a global shortage and are doing everything to get them in stock as soon as possible. We have received several shipments of them over the last couple weeks, but all ink and toner tends to sell out quickly during the pandemic."
Agent (Trish): "We have ordered them, we just do not have a date on when they will be in yet"
Paul: "So there is supply on the horizon? If I sign up for the insta ink service, will that be supplied before retialers or the HP onkline store?"
Agent (Trish): "yes, people who are on the insta ink program are supplied before out store"
11-02-2020 03:02 PM
I received a standard Cyan 902 cartridge, last week (ordered during a brief window when they were available in the HP store). Unfortunately, the cartridge I received did not work. I got an "Incompatible Cartridge" error. I called HP support and, after no success, they're sending me a replacement cartridge. Hopefully, I'll receive it by the end of the week. And, hopefully, this one will work.
In the meantime, I picked up a third party cartridge in the hopes that it would solve my woes. No such luck. It only gave me a "Cartridge Problem" error (Remove and reinstall the indicated cartridge, making sure it is correctly installed), so I had to return it.
I'm, once again, at HP's mercy. I've been trying to buy ink for almost a month, now. My patience is rapidly dissipating.
11-04-2020 11:05 AM
I also have a office jet pro 6978 and cannot find ink, only Black and Magenta, where are the 902 inks. NowI find out HO has installed software to block refills Is HP trying to discourage people from buying there products. Printers are cheap so time to move to another product.
11-05-2020 10:15 AM
The new HP cyan cartridges gave me error messages that they were not valid. I put in one then another and they both gave me the error message and would not let me print. I put back in the original almost empty cartridge and at least my printer would print. So I had 2 new cartridges that I took back to Staples and they said they couldn't refund anything, I had to go to HP. I was pretty disgusted. For now, I've switched to just black printing as I have 1 more of those. Hopefully it's good. But, yeah, I can't find the cyan cartridges anywhere.
11-09-2020 04:13 PM
I too had tried two HP 902 cartridges and learned they didn't work... so I am out the cost of these as Office Depot isn't taking them back. **bleep**? There is no info of a resolve anywhere for this. Maybe it is time to throw my 6972 out the window (It is a POS anyhow) and go with Canon after many years of being an HP customer.
11-15-2020 02:07 PM
I checked the HP store 3 days later (11/15/20) - most out of stock. Not enough there to make a full color set. I too am disappointed that HP cannot keep users supplied with the basic ink to run their machines. I'm with most of the folks on this forum: dump the HP printers for a brand that's willing to keep ink in stock. What else can we do? The world doesn't stop while waiting for HP to restock shelves.