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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jefferson3
Level 1
1 1 0 7
Message 101 of 206
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Although I have been a loyal customer of HP for over two decades, my recent experience with you has discouraged any future HP purchases.  You offer no cyan ink for my officepro 6978, and your firmware precludes the use of any ink other than your own.  I understand businesses have production problems, but my real frustration is with your circular logic virtual support page, and the inability to talk with anyone because my printer is out of warranty.  I have a non-HP Cyan ink cartridge I apparently cant use.  And I cant buy one of yours.  And you are not making any information available to me to remedy the problem.  Shame on HP.

DavidR17
Level 1
3 2 0 2
Message 102 of 206
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Sorry, but not all the cartridges are available on the HP store...

mart72
New member
1 1 0 2
Message 103 of 206
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Re: 902 cartridge recall? How can I get 902 cartridges to operate my Pro 6978?

mckate1
Level 3
24 22 0 11
Message 104 of 206
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Mart72--If you read through the comments (although I know there are too many to read through), you'll see there aren't 902 cartridges available in all colors. And apparently HP is ignoring our questions and doing nothing to remedy the issue of not being able to use our printers, even with non-HP ink. So those of us with printers that require HP02 ink are completely out of luck. I and others have had to buy new (non-HP!) printers. It's ridiculous.

jud66
Level 1
3 3 0 5
Message 105 of 206
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I have been unable to get the HP 902 ink cartridges in cyan or yellow for several months now.  I bought my printer just a year ago and am very disappointed that HP has not supported it in any way by making ink available that I can use. Please advise.

jud66
Level 1
3 3 0 5
Message 106 of 206
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I am unable to find these cartridges on your website in cyan and yellow. I just find black and magenta.

rtlrtl
Level 1
1 1 0 3
Message 107 of 206
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Has anyone from HP replied to this issue?  I cannot find color 902 ink cartridges anywhere and 902XL color cartridges (purchased from COSTCO) get an error message and they do not work on my HP Officejet 6958.  Why doesn't HP stand behind their product and cause this terrible product experience and they do nothing about it?

jud66
Level 1
3 3 0 5
Message 108 of 206
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Good luck getting them from HP.  I ordered 3 color cartridges several months ago but only received the magenta, even though they charged my credit card for all three.  I had a terrible time getting them to refund the money for the other two cartridges, and they never did admit that they were out of stock. Terrible customer service! I will never buy another HP product and will discourage others from doing so,!

BadBiker71
New member
1 1 0 1
Message 109 of 206
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Same issue with my new 902 cartridges. Printer message "cartridge incompatible". Staples, where I bought, told me they were being recalled due to manufacturing issue. HP Virtual Agent is a joke and of NO help!

SueSwan2
Level 1
2 2 0 3
Message 110 of 206
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Transparency would be a real plus here!  Just be honest about when/if you expect ink, when/if we need to replace our printers, and when/if HP will devise some sort of credit for those of us who have no choice but to purchase another printer through no fault of our own.  I have been an HP fan for 25 years, and my experiences with other brands have been disappointing.  I sure hope HP does not join that cadre of crappy printer companies.  

 

Edit:  Just found this after another circuitous search.  Regarding expiration dates on the ink cartridges no longer functioning past 12/1/2020.  I had heard NOTHING about this and my warranty just expired.  I would have hoped to be contacted, or at least not having to dig for info all day, being on hold with customer service then having the call dropped after over an hour.

 

 https://support.hp.com/us-en/document/c06706633

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