cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mckate1
Level 3
24 22 0 11
Message 121 of 206
Flag Post
HP Recommended

The lack of communication is outrageous. I (like others) recently bought a Brother printer (MFC-J805DW) because I can't keep working without a printer. So far I'm happy with it. 

Reply
0 Kudos
KLINT1
New member
1 1 0 1
Message 122 of 206
Flag Post
HP Recommended

The Cyan and Yellow cartridges' are NOT available anywhere including the HP Store.

MPeach
Level 1
3 3 0 3
Message 123 of 206
Flag Post
HP Recommended

Just learned today about the 902 cartridge recall. No yellow or cyan cartridges available. Is there an update or other solution besides buying a new printer?

Purplefoot
New member
1 1 0 1
Message 124 of 206
Flag Post
HP Recommended

I had the recalled 902 Cyan and Yellow Cartridges installed in my HP Officejet Pro 6978 for some time before I received the replacement Cartridges through HP Instant Ink Program. The blue (Cyan) would not clean up with multiple clean the head cycles. Now it will not print Blue at all. I had to order a Canon printer to print my pictures. The 6978 can only be used for Black print outs. HP should replace my printer if their defective cartridges caused my printer to fail!

Kumar0307
HP Support Agent
HP Support Agent
18,207 18,206 1,268 1,487
Message 125 of 206
Flag Post
HP Recommended

@MPeach, @Purplefoot Welcome to the HP Support Community!

 

Apologies for the inconvenience. There was an issue with the new lot of HP 902 Cyan and Yellow ink cartridges and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Also, check if the printer/ink cartridges are eligible for a replacement. Refer to -  'Incompatible' or 'Defective Cartridge' message

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
mckate1
Level 3
24 22 0 11
Message 126 of 206
Flag Post
HP Recommended

This is way too little, too late. My printer has been unusable since late October. It won't even print black-only. As for reaching out to HP support, I did just that weeks ago and still haven't received any replacement cartridges. In the meantime I had to buy a new (non-HP!) printer.

mec8
Level 2
3 3 0 9
Message 127 of 206
Flag Post
HP Recommended

This does not help at all!  The problem is that many, many people purchased defective cartridges and installed them prior to the recall.  Their printers - like mine - were completely broken.  Replacing the defective cartridge does nothing to solve the problem as the printers are already useless.  Contacting HP is also useless as, unless your printer is still within it's warranty, they will not help you.  These printers are broken due to defective HP products.  Warranties should not matter.  They were working fine until defective cartridges broke them.  HP refuses to help in any way - I have tried several times now.  They even refuse to offer me a minor credit towards a new HP printer.   They are completely ignoring this issue caused by their defective products.  I certainly hope a class action law suit is in the works.  This will be the first time I will go out of my way to join one.  This HP problem has cost me a fortune in wasted ink and a useless printer.  HP should be embarrassed by their lack of action towards the consumers regarding this obviously glaring problem. 

vmaita
Level 1
7 6 0 5
Message 128 of 206
Flag Post
HP Recommended

Unbelievably a response from HP finally arrived today stating  'There was an issue with the new lot of HP 902 Cyan and Yellow ink cartridges and they were recalled.  if the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use these ink cartridges'.  

 

I have an HP 902XL Magenta with a Warranty End Date of August 2022.  I don't feel confident this isn't part of the recall.  What to do now?  Also, the email from HP doesn't address "XL" cartidges...  We're still left in the dark not knowing. 

 

Totally unacceptable customer service from a huge company such as HP.  They're losing many, many loyal customer over this fiasco!

MaryCE1
New member
1 1 0 1
Message 129 of 206
Flag Post
HP Recommended

When will these cartridges be available...I need to print and haven't been able to for months.  I have searched everywhere.  What's up with this?  I can't get any support when calling HP.. they are ignoring this issue. 

omajoan
New member
1 1 0 1
Message 130 of 206
Flag Post
HP Recommended

HP Store indicates HP 902 Cyan is not available.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation