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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Adios_bye
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Message 141 of 206
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 Hi HP.......just wanted to echo what others have said....you just lost a customer, and I'll be spreading the word to family and friends "Don't buy HP, they'll leave you high and dry".   Good luck staying in business with support like this.   Hope the eco people get hold of this to estimate how many working printers end up in landfills.

Dragon-Fur
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Message 142 of 206
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@ALL...

 

Our Community has the following to offer...

Check here:

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

  • HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
  • HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

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Gryding
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Message 143 of 206
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As you suggested, I just went online to the hp website only to find that all the inks I need are out of stock or on back order.  A CS person at Office Depot told me hp recalled ALL the 902 cartridges from all major retailers.  I needed to print documents for my son’s high school entrance exam test answer sheet as well as for my work and the cartridges I purchased previously do not work. Now my printer is unusable. This is ridiculous customer service.

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mckate1
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Message 144 of 206
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What a joke. I contacted them for free replacement cartridges WEEKS ago and still haven't received anything.

 

And if they have cartridges to send as free replacements, why aren't they available for us to buy? 

 

Also, why not release new firmware that would allow us to use non-HP ink??

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Kumar0307
HP Support Agent
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Message 145 of 206
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@mckate1, Welcome to the HP Support Community!

 

Apologies for the inconvenience. There was an issue with the new lot of HP 902 Cyan and Yellow ink cartridges for this model printer and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Kindly follow the steps mentioned in this document and also check if the printer/ink cartridges are eligible for a replacement. Refer to - 'Incompatible' or 'Defective Cartridge' message

 

Note: The ink cartridges should be available from 12 Dec 2020 in stores and online. Kindly recheck.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Steven7050
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Message 146 of 206
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They are not available.  I tried HP online store, Staples, Best Buy. OUT OF STOCK

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Len_A
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Message 147 of 206
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No, they are not in stock and no one knows an ETA. 

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Kumar0307
HP Support Agent
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Message 148 of 206
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@Steven7050, @Len_A

 

Until any further updates, kindly follow the steps mentioned in this document -  'Incompatible' or 'Defective Cartridge' message

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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DavidMcarr
Level 2
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Message 149 of 206
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Hate to break it to you Sandy, but the HP store is out of stock for anything in the 902 line other than black.  So... back to the original question: when will replacement ink be available?  

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DavidMcarr
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Message 150 of 206
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That is where I am.  Waited a week on some "promised" ink replacements, but they won't even tell me now WHEN I can expect said replacement. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation