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02-23-2021 07:38 AM
I'm late to this thread but also have a HP printer that has been made unusable for any color jobs due to defective 902 cyan ink carts (have tried multiple with no luck - multiple cleanings both by hand and through printer utility). As it seems there is a clear and evident problem with the 902 cyan cart that has been reported multiple times, I formally request HP issue a full recall for the HP 6978 printer. This model, as I understand it, has been discontinued and replaced with the newer HP 8035 (that doesn't use 902 ink by the way).
02-23-2021 07:47 AM
in doing some additional online research, I came across a document from October 2020 that indicates there is a recall (not well publicized) that states HP will replace the printer on request.
Apparently, if you registered your printer with HP, you were notified about a recall.
"HP has set up a toll- free number where end users (that did not register their printers) can reach out and get QC issue cartridges replaced directly from HP."
The phone number is listed in the link. This forum won't allow me to post the number to their own support line.
HP may ask end user to also return the printer for replacement at HP’s expense."
02-23-2021 11:03 AM
Update: After calling the number listed in the link, it appears that HP actually won't honor the recall. While my printer is out of warranty (purchased in 2017), the carts more recently used have been the culprit for the printhead failure. Sadly, HP won't honor the recall, so don't get your hopes up that a recall will be honored.
02-23-2021 11:36 AM
Thanks for the detective work getting this information. Sorry to hear they won't honor recall. Are there other models besides the 6978 that failed 🤔 becauseof this?. I almost bought another on Amazon same model but went with one from Costco also HP but a 9018.which works fine.
03-14-2021 05:52 PM
My Officejet 6978 is suffering from the same problems as everyone else. Called tech support today and got disconnected after 35 minutes. Brand new cyan cartridge right out of the box and the printer says it's almost empty. Time to switch to another brand of printer.