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‎11-18-2020 01:19 PM

HP Recommended

We have been waiting for months to use our color printer that we bought from HP. Can you please tell us today when will we be able to get coloring cartridges other than magenta and black for our HP 8030 series office pro. I'm extremely disappointed with no customer service or any idea of when we will be able to use a product that we paid good money for.

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1 person had the same question
1 REPLY 1

‎11-20-2020 03:04 AM

HP Recommended

@Bahamaspm, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Yes, there is an issue with the new lot of HP 902-905 Cyan/Yellow Cyan and Yellow ink cartridges and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

 Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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