951xl cyan defective warrantee 2025/12 need replacement

[Marcyaz]

I have an HO cyan 951xl cartridge with warrantee 2025/12 that gives me a printer ink error.  Followed all trouble shooting and virtual assistant for replace is leading nowhere.  How can I get this cartridge replaced?  Old empty cartridge works and if I put in a new magenta or another color from the same order, it seems to work.  Please advise.

[Marcyaz]

HP not HO

[Raj_05]

Hi @Marcyaz,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message. 

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4

HP Support