cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
rdubs
New member
1 0 0 0
Message 1 of 4
212
Flag Post

952xl vs 956xl

HP Recommended
Office Jet Pro 8710
macOS 11.0 Big Sur

Should a 956xl work in an Office Jeet Pro 8710? On the side of the 956xl box it lists 8710 but when I load it says it's the wrong cartridge. Thank you for your help.

3 REPLIES 3
banhien
Level 19
Level 19
95,703 64,417 12,402 21,353
Message 2 of 4
Flag Post
HP Recommended

@rdubs 

 

Ink cartridge information for HP OfficeJet Pro 8710, 8715, 8718, and 8719 All-in-One printers:

 

United States and CanadaEurope, Africa, CIS, and Middle EastLatin AmericaAsia Pacific and Japan

952 and 952XL Black

952 and 952XL Cyan

952 and 952XL Magenta

952 and 952XL Yellow

953 and 953XL Black

953 and 953XL Cyan

953 and 953XL Magenta

953 and 953XL Yellow

954 and 954XL Black

954 and 954XL Cyan

954 and 954XL Magenta

954 and 954XL Yellow

955 and 955XL Black

955 and 955XL Cyan

955 and 955XL Magenta

955 and 955XL Yellow

 

956xl is not for OfficeJet Pro 8710.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
ShlomiL
Level 17
Level 17
32,798 27,955 5,554 12,135
Message 3 of 4
Flag Post
HP Recommended

Hey there,

The HP 956XL cartridge is supported by the 8720, 8730 or 8740 models for this series, not on 8710:

ShlomiL_0-1633671206947.png

https://www.hp.com/us-en/shop/pdp/hp-956xl-high-yield-black-original-ink-cartridge

 

If you see any other information on the packaging, could you please include a picture of it to better understand what is going on?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
RJJakubowski
New member
1 1 0 0
Message 4 of 4
Flag Post
HP Recommended

I'm having the same problem.  The box clearly states it is compatible with the 8710 and previous cartriges did work. All of a sudden they are showing "incompatible"

 

5629.jpeg

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation