A5 printing issue

[KieraJ]

I have a OfficeJet pro 8122e and printing in A4 is perfect!

However, when trying to print in A5 the printing image comes out uneven and the border (designed on the image) comes out diagonal. why is this?

[Sneha_01]

Hi @KieraJ 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with uneven printing and diagonal borders when printing A5 size documents on your HP OfficeJet Pro 8122e, here are some potential causes and solutions:

1. Check Paper Alignment:

• Ensure that the A5 paper is loaded correctly in the paper tray. The paper should be aligned with the guides and not overly tight or loose.

2. Print Settings:

• Make sure you're selecting the correct paper size in both your printer settings and your document settings:
  • In the print dialog box, confirm that A5 is selected as the paper size.
  • Check the Page Setup in your design application to ensure it matches the print settings.

3. Print Quality Settings:

• Adjust the print quality settings in the printer options. Sometimes, setting it to a higher quality can improve alignment issues.
  • Go to Printer Preferences and look for options related to quality or type of paper.

4. Update Printer Drivers:

• Ensure that your printer drivers are up to date. Go to the HP website to download and install the latest drivers for your printer model.

5. Check for Paper Type Settings:

• If you’re using a specific type of A5 paper (e.g., glossy, matte), make sure to select the corresponding paper type in the print settings.

6. Print a Test Page:

• Print a test page or alignment page from the printer’s menu to see if it prints evenly. This can help identify if the issue is with the printer itself or the specific document.

7. Check for Software Issues:

• If you’re printing from a specific software application, try printing from a different application (like a simple PDF viewer) to see if the problem persists.

8. Printer Calibration:

• Some printers have a calibration option that can help align the print head. Check your printer’s manual for instructions on how to perform a calibration.

9. Try Different A5 Paper:

• If possible, try using a different brand or type of A5 paper to see if the issue is related to the paper itself.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support