Accidentally placed blue ink in black ink tank on HP Smart Tank all in one 589. not sure what to do.

[Shivendraa]

Accidentally placed blue ink in black ink tank on HP Smart Tank all in one 589. not sure what to do. because of this i am not able to print the pictures. can this be cleaned ?

[Hawks_Eye]

Hi @Shivendraa 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Accidentally mixing blue ink into the black ink tank can cause print quality issues, but there are steps you can take to address this:

1. Drain and Clean the Ink Tank

• Carefully drain the ink from the black ink tank using a syringe or similar tool.
• Rinse the tank with distilled water to remove any residual blue ink. Allow it to dry completely before refilling.

2. Refill with Black Ink

• Use genuine HP black ink to refill the tank. Ensure the ink is compatible with your printer model.

3. Clean the Printheads

• Access the printer's control panel and navigate to the cleaning options.
• Perform a Level 1 Clean and, if necessary, proceed to Level 2 or Level 3 Clean to ensure the printheads are free of mixed ink.

4. Test Print Quality

• Print a diagnostic page to check if the issue is resolved. If colors still appear incorrect, repeat the cleaning process.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye