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‎04-06-2024 03:45 AM

HP Recommended
Operating System: Other

I added ink to my printer now when I turn it on it wont let me past the screen that says ink cartridge problem.

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1 REPLY 1

‎04-08-2024 07:19 AM

HP Recommended

Hi @Momma31,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the cartridge error. 

 

To be able to answer you effectively, we need some information.

 

Are you using HP genuine ink cartridges?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc

 

Meanwhile, go through this document and see if that works. 

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



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