cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JAlbury825
New member
2 0 0 0
Message 1 of 1
71
Flag Post

After 3 cartridge replacements and cleaning, Cyan/Blue ink still not printing, HP OfficeJet Pro 6975

HP Recommended
HP OfficeJet Pro 6975
Microsoft Windows 10 (64-bit)

My HP OfficeJet Pro 6975 has not been printing cyan for almost a year, with multiple cleanings and 3 cyan cartridge replacements.  All the other colors (Magenta, Yellow and Black) print properly.  The printer also scans properly.    I've attached a JPG of a PDF of my company's org chart, as well as the scan of the same org chart printed on my printer.

 

I hate to do it, but do I just need to throw this printer in the trash and buy a new one?  I can't 'work from home' with a crappy printer.

The original document as a PDF/JPGThe original document as a PDF/JPGThe printed version, scanned.The printed version, scanned.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation