After downloading an HP update the cartridges are not communicating correctly with the printer.

[Print11]

My printer was working fine until I downloaded the update 2 weeks ago.

[Jay_G24]

Hi @Print11,

I'd like to help!

What is the exact error on your printer screen?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Print11]

I have resolved the problem.  Thank you.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead! 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!