After install 2 new cartridges 65 (color&Black) and not communicating

[JScaffo]

Error message after install 2 new cartridges 65 .. cartridge problem .. The indicated cartridges are not communicating correctly with the printer. If this problem persist, replace the cartridges.

[VikramTheGreat]

Hi @JScaffo,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error message “65 cartridge problem”, indicating that the cartridges are not communicating correctly, usually means the HP ENVY 5055 All-in-One Printer is having trouble recognising the cartridges you installed. Here are the steps you can follow to resolve this:

Troubleshooting Steps:

1. Power Cycle the Printer
   • Turn off the printer and unplug it from the power source.
   • Wait for about 60 seconds, then plug it back in and turn it on.
      
2. Check Cartridge Installation
   • Open the cartridge access door.
   • Remove the cartridges and carefully reinstall them, ensuring they click firmly into place.
   • Check that the protective tape/cover on the cartridges has been completely removed.
      
3. Clean Cartridge Contacts
   • Power off the printer and unplug it.
   • Remove the cartridges.
   • Using a lint-free cloth lightly moistened with distilled water, gently clean the copper-colored electrical contacts on the cartridges and inside the printer carriage.
   • Let them dry completely before reinstalling.
      
4. Use Genuine HP Cartridges
   • Ensure you are using genuine HP cartridges compatible with your HP ENVY 5055.
   • Non-HP or refilled cartridges can sometimes cause communication errors.
      
5. Reset the Printer to Factory Defaults (if the issue persists)
   • From the printer control panel, navigate to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support