After replacing a cartridge it still says it needs replacing

[Jerryju]

After replacing a cartridge it still says it must be replaced

[VikramTheGreat]

Hi @Jerryju,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer still says the cartridge must be replaced even after installing a new one, here are the most common causes and solutions:

1. Check Cartridge Compatibility

• Make sure the cartridge is a genuine HP and compatible with your printer model.
• You can verify this on the HP Cartridge Compatibility Page.

2. Remove and Reinsert the Cartridge

• Turn the printer on.
• Open the cartridge access door.
• Remove the cartridge and check for protective tape — if it’s still on, remove it.
• Reinsert the cartridge firmly until it clicks into place.

3. Clean the Cartridge Contacts

• Power off the printer and unplug it.
• Remove the cartridge.
• Use a lint-free cloth slightly dampened with distilled water to gently clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer.
• Let everything dry for 5 minutes, then reinstall.

4. Reset the Printer

• With the printer on, unplug the power cord from the back.
• Wait 60 seconds.
• Plug it back in and turn the printer on.

5. Update Firmware

• Use the HP Smart App or visit the HP Software & Drivers page to check for firmware updates.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support