• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-26-2021 09:25 AM

HP Recommended
Product: DeskJet 3755
Operating System: macOS 11.0 Big Sur

I was having alignment issues on my printer and so I ran the tool to align the printheads and the tool gives me options 1-5 for each letter to choose on my printout for best aligned, but I need 1-17 options. In every case the "best" aligned number was not an option from the dropdown window. So I can't get my printheads aligned.

Category:
1 REPLY 1

‎07-26-2021 02:06 PM

HP Recommended

I cannot print.  The message I get when I try says "printhead appears to be missing, not detected or incorrectly installed. "

What is a Printhead? I have never experience this issue/received this issue before.  I do not know what to do.

I have tried take each cartridge out and reinstalling each. This does not resolve the issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.